All our policies include cover for Covid-19 as standard, to help you decide if this cover is suitable for your needs please view our dedicated Covid Page which explains how your cover applies in a number of circumstances.
While we recommend you read our Covid Page to understand in more detail the cover we include as standard the information below provides you with an overview of the core cover.
Our policies DO NOT require you to be vaccinated against Covid. Please note however that our policies do not offer any cover if you fail to hold the relevant documentation as required by your airline (or other public transport such as a cruise ship or train) or destination country. For example if your destination country requires you to provide either proof of being fully vaccinated or a current negative test certificate and you are denied boarding/entry due to not providing valid documents there is no cover under our policies.
Our policies do not cover the costs of Covid testing or vaccination either prior to, during, or post your trip.
Please note that all cover noted above is subject to terms and conditions.
Please remember to keep copies of all correspondence you send to us for your future reference.
In all claims, you must provide details of any household, travel or other insurance under which you could also claim.
The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
Phone: +44 (0)330 123 9193
Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
You must register a claim under all other sections apart from Gadget Cover by contacting
Online: Click here to make a claim online by accessing your Customer Zone
Phone: 0330 123 9203