All our policies include cover for Covid-19 as standard, to help you decide if this cover is suitable for your needs please view our dedicated Covid Page which explains how your cover applies in a number of circumstances.
While we recommend you read our Covid Page to understand in more detail the cover we include as standard the information below provides you with an overview of the core cover.
Our policies DO NOT require you to be vaccinated against Covid. Please note however that our policies do not offer any cover if you fail to hold the relevant documentation as required by your airline (or other public transport such as a cruise ship or train) or destination country. For example if your destination country requires you to provide either proof of being fully vaccinated or a current negative test certificate and you are denied boarding/entry due to not providing valid documents there is no cover under our policies.
Our policies do not cover the costs of Covid testing or vaccination either prior to, during, or post your trip.
Please note that all cover noted above is subject to terms and conditions.
If you need help with anything other than a claim please contact our award winning customer services team.
Telephone: 0203 475 4682
E-Mail: travel@outbackerinsurance.com
Our team are available Monday - Friday excluding bank holidays from 9am to 5pm
Important: before you contact us we recommend you read our Frequently Asked Questions first by clicking here, for many customers it will allow you to obtain your answer without needing to wait for an agent.
If you need to make a complaint then please contact our complaints team.
Telephone: 0203 475 4684
E-Mail: complaints@outbackerinsurance.com
Our complaints team are available Monday - Friday excluding bank holidays from 9am to 5pm
We recommend you e-mail us as you will receive a quicker response, if you do send us a letter please be aware that it may take up to a week for us to receive and process your letter.
Outbacker Insurance
Kings Court
London Road
Stevenage
SG1 2NG
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E-Mail: dpo@outbackerinsurance.com