Claims Procedure

All claims are handled by the underwriters who require that you submit a claim form no later than 31 days after the event. You can obtain a claim form in one of the following ways:

• Writing to
  Axa Assistance Claims,
  PO Box 36400
  London, EC3N 1ZQ
  (Do not send any documents at this time)
  
  
• Phoning
  Axa Assistance
  UK: 0845 601 6564
  Overseas: +44 845 601 6564
  

Important
When contacting the claims handler, please have the following information to hand:

• Quote Worldwide Internet Insurance
• Policy number
• Resort and country visited
• Value of the claim
• Brief circumstances
• Travel dates
• Incident date