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Claims Procedure

All claims are handled by the underwriters who require that you submit a claim form no later than 31 days after the event. You can obtain a claim form in one of the following ways:

  • All Claims except Legal expenses:
    AXA Assistance Claims Centre Services
    PO Box 54098
    London
    SW20 8UU
    Tel: +44 (0) 845 601 9140

  • Legal expenses only:
    AXA Assistance Claims Centre Ltd
    Legal Department
    Windsor House
    Pepper Street
    Chester CH1 IDF
    Tel: + 44 (0) 845 601 9142

Important
When contacting the claims handler, please have the following information to hand:

  • Quote Worldwide Internet Insurance
  • Policy number
  • Resort and country visited
  • Value of the claim
  • Brief circumstances
  • Travel dates
  • Incident date

   
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All Insurance Products herein are arranged by World Wide Internet Insurance Services Ltd, an insurance intermediary licenced in Gibraltar by the Financial Services Commision under licence number FSC00657B (click here to confirm). The products on offer are arranged by Avid Insurance Services Limited who is an appointed representative of Strategic Insurance Services Limited and are underwritten by AXA Insurance UK plc. Both Strategic Insurance Services Limited and AXA Insurance UK plc are authorised and regulated by The Financial Services Authority.

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