Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by Outbacker includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government or other regulatory authority restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Any policy sold by Outbacker will (where normally included in your chosen cover level) continue to benefit from all other cover including but not limited to Emergency Medical Costs, Scheduled Airline and End Supplier Failure, Baggage including Gadget and Passports, Personal Accident and Liability.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply.
If you need help with anything other than a claim please contact our award winning customer services team.
Telephone: 0203 475 4682
Our team are available Monday - Friday excluding bank holidays from 9am to 5pm
Important: If you need to contact us in relation to Coronavirus, please read our FAQs first by clicking here
If you need to make a complaint then please contact our complaints team.
Telephone: 0207 183 0885
Our complaints team are available Monday - Friday excluding bank holidays from 9am to 5pm