This page will provide you with information on emergency assistance, making a claim and claim complaints.
This information is valid for policies sold on or after 1st February 2024.
If your policy was purchased before this date, please click here

For all claims follow these steps:

  1. Find the relevant section listed below and ensure that you have all the claims evidence we require.
  2. Telephone the relevant helpline listed in the relevant section as soon as reasonably possible with your policy number.

Please remember to keep copies of all correspondence you send to us for your future reference.

In all claims, you must provide details of any household, travel or other insurance under which you could also claim.

In An Emergency

Inter Partner Assistance

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Phone: +44 (0)330 123 9193

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.

General Claims

Inter Partner Assistance

You must register a claim under all other sections apart from Gadget Cover or Scheduled Airline Failure/End Supplier Failure by contacting Inter Partner Assistance using the following details

Click here to access your policy via your free Outbacker account where you'll be able to register a claim online.

Alternatively you can call the number below
Phone: 0330 123 9203

Please note: The information above is valid for new claims and claims registered on or after the 1st May 2024 only.

For claims registered prior to the 1st May 2024 your claim is instead being processed by CEGA. If you need to speak to them about your claim you should refer to the documents you received when registering you claim, if you have lost these documents please call CEGA on 01473 921 258 (9am-5pm Mon-Fri)

Claims for Gadget Cover

For all claims (including theft, loss and malicious damage) please contact:

Phone: 0345 074 4828
Mail: Davies Group, Unit 8, Caxton Road, Fulwood, Preston, PR2 9NZ