Important Notice: No cover for Coronavirus for policies sold after midday 13/03/2020. Read more

This page will provide you with information on emergency assistance, making a claim and claim complaints.

This information is valid for policies sold on or after 1st February 2019.
If your policy was purchased before this date, please click here

For all claims follow these steps:

  1. Find the relevant section listed below and ensure that you have all the claims evidence we require.
  2. Telephone the relevant helpline listed in the relevent section as soon as reasonably possible with your policy number.

Please remember to keep copies of all correspondence you send to us for your future reference.

In all claims, you must provide details of any household, travel or other insurance under which you could also claim.

In An Emergency

If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on
Phone: +44 (0)1473 356 451

General Claims

You must register a claim under all other sections apart from Gadget Cover, End Supplier Failure by contacting
Phone: 0330 094 5091
Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail

End Supplier Failure

International Passenger Protection claims only. Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to the following by quoting your policy number, travel insurance policy name and reference ESFI-V1.19:

Phone: 0345 266 1872
Email: insolvency-claims@ipplondon.co.uk
Website: www.ipplondon.co.uk/claims.asp

IPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff CE10 3DQ

Claims for Gadget Cover

For all claims (including theft, loss and malicious damage) please contact:

Phone: 0330 041 2872
Email: outbacker@taurus.gi
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Show Further Details

Contact the administrator on 0330 041 2872 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.

Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
  • Police Crime Reference Number (if applicable)
  • Any other requested documentation.
  • Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.