This page will provide you with information on emergency assistance, making a claim and claim complaints.
If you need any assistance with this service please contact us using the following details:
Telephone Outbacker on 0203 475 4682 (Monday - Friday, 9am - 5:00pm)
For all claims follow these steps:
- Find the relevant section listed below and ensure that you have all the claims evidence we require.
- Telephone the relevant helpline listed in the relevent section as soon as reasonably possible with your policy number.
Please remember to keep copies of all correspondence you send to us for your future reference.
In all claims, you must provide details of any household, travel or other insurance under which you could also claim.
In An Emergency
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on
Phone: +44 (0)1473 356 451
You must register a claim under all other sections apart from Gadget Cover, End Supplier Failure by contacting
Phone: 0330 094 5091
End Supplier Failure
International Passenger Protection claims only. Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to the following by quoting your policy number, travel insurance policy name and reference ESFI-V1.19:
Phone: 0345 266 1872
IPP Claims at Cunningham Lindsey
14-15 Park Place
Cardiff CE10 3DQ
Claims for Gadget Cover
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 041 2872
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
Show Further Details
Contact the administrator on 0330 041 2872 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.