Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by Outbacker includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government or other regulatory authority restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Any policy sold by Outbacker will (where normally included in your chosen cover level) continue to benefit from all other cover including but not limited to Emergency Medical Costs, Scheduled Airline and End Supplier Failure, Baggage including Gadget and Passports, Personal Accident and Liability.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply.
This page will provide you with information on emergency assistance, making a claim and claim complaints.
Please remember to keep copies of all correspondence you send to us for your future reference.
In all claims, you must provide details of any household, travel or other insurance under which you could also claim.
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on
Phone: +44 (0)1473 356 451
You must register a claim under all other sections apart from Gadget Cover, End Supplier Failure by contacting
Phone: 0330 094 5091
Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail
International Passenger Protection claims only. Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to the following by quoting your policy number, travel insurance policy name and reference ESFI-V1.19:
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 041 2872
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
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