Please remember to keep copies of all correspondence you send to us for your future reference.
In all claims, you must provide details of any household, travel or other insurance under which you could also claim.
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on
Phone: +44 (0)1473 356 451
You must register a claim under all other sections apart from Gadget Cover, End Supplier Failure by contacting
Phone: 0330 094 5091
International Passenger Protection claims only. Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to the following by quoting your policy number, travel insurance policy name and reference ESFI-V1.19:
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 041 2872
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
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If You check in on time but You are denied boarding because there are not enough seats available or if Your flight is cancelled, the Carrier must offer You financial compensation.
If Your flight is delayed for more than five hours, the airline must offer to refund Your ticket.
If Your checked-in luggage is damaged or lost by an EU airline, You must claim compensation from the Carrier within seven days. If Your checked-in luggage is delayed, You must claim compensation from the Carrier within 21 days of its return.