Straight up with no hidden details

Buying the insurance was easy and straight forward. It also showed exactly what I was buying and receiving for my money with no hidden costs or details which I noticed when comparing to other insurance companies. Although I have not gone travelling yet and fortunately had to use it; I hope the claims process would be as easy as purchasing.

good insurance

I spent a while looking at insurance for my backpacking trip and I eventually settled on Outbacker. Although all insurance is.. tricky, they happily answered all my questions on the phone and were very explicit about what they covered and what wasn’t covered. A little bit expensive maybe, but it seems comprehensive.

Very good value for money

Very good value for money. Excellent cover and fortunately I have not had to claim anything yet but when I've been ill a few times and considered going, they answer the phone line straight away and give all the information I need. Only reason not 5* is because I paid extra for gadget cover and realised after that the depreciation value meant I would get nothing back if anything happened. I'm sure other companies are the same but it wasn't made clear when I added the extra which is disappointing to find out after that I paid for nothing

Very competitive prices for a good…

Very competitive prices for a good product compare to everywhere else.

Have always used Outbackers Insurance

Have always used Outbackers Insurance. Great, clear website.

Easy, chea, good cover

Easy, cheap, good cover

Easy and Reliable

First used Outbacker for my solo trip to Australia in 2017. It was very easy to find the best options and purchase. I got extra cover because I was skydiving/ scuba diving and there were no problems. Staff are always helpful and sincere. I have used Outbacker again for my trip this year and once again was one of the best deals out there.

Easy to compare and buy

Yes, seamless to buy and compare.

I have bought travel insurance before

I have bought travel insurance before, but just basic two week holiday type. I knew I wanted something a bit more tailored to my son's needs, who would be living & working in China for a few months, but I wasn't sure exactly what. I phoned the Outbacker team, who were really helpful & talked me through a few scenarios so I could make my decision on if this was the right company & insurance for my son. I must say the person I spoke to was most helpful & seemed to understand my concerns in getting the right cover. There was no pressure at all to try & get me to sign up. I really appreciate their help & feel I have the best insurance for my son & for peace of mind for myself & my family. Thanks

Great Insurance Provider

The customer representatives on the phone are very helpful, knowledgeable and proceed to your reason of calling efficiently. The claim process was very easy and simple. I will use them in the future and recommend them to others

really quick and simple

Haven’t had any issues so far was simple to set up.

Clear and easy

Clear description of insurance cover, different levels of cover and add on packages. Easy to use and not too overwhelming.

The website was easy to navigate and…

The website was easy to navigate and policy documents etc were easy to find. The cover is comprehensive and a very competitive price (the best I found). I was also mistakenly charged twice for my policy and this was dealt with very quickly and efficiently over the telephone. No stress!

Purchasing Experience

I have only had the experience of purchasing travel insurance from Outbacker, I have not yet had to avail of it so I cannot comment on that aspect. But I was very impressed with my experience of purchasing. The website was easy to use and staff were very helpful and responded quickly to my emails. Easy to use and get in contact with.

Would recommend :)

Service was easy to use, quick and simple. Great price and clarification; would definitely recommend

Brilliant

Brilliant! Great value for money compared to other insurance websites. Very quick and easy to use.

Haven’t had to make a claim yet but had…

Haven’t had to make a claim yet but had to extend my insurance and it was quick easy and hassle free to do

Just rating for the comp lol

Just rating for the comp lol

Easily set up and policy documents…

Easily set up and policy documents arrived quickly. Liked the offer of gadget insurance for my 10 week trip.