Trustpilot 4.5 Star Rating 4.6 / 5 See all 853 reviews on Trustpilot

Gain entry abroad during pandemic
Trustpilot 5 Stars
I needed travel insurance to gain entry to Thailand under new strict rules. Upon emailing Outbacker Insurance, a member named Raquel was incredibly helpful with everything I needed and answered any questions I had. I then asked for a special letter stating some specific details for government officials to look at. Raquel got me this letter within an hour of me asking for it when it could take up to 5 days. This speed, efficiency and helpfulness has not gone unnoticed and I am incredibly grateful for your service.

Great customer service and good…
Trustpilot 5 Stars
Great customer service and good product! Would purchase again.

Covid-19 Insurance date change
Trustpilot 5 Stars
Just wanted to call to see if I could get my money back for my travel insurance that I had bought for Australia, as I didn’t get to go due to Covid-19 so was pointless having it. Jemma was really helpful and managed to postpone the start date of my Insurance to 2021 meaning I didn’t have to purchase again. Thanks for your help Jemma, I really appreciated it. Takes some of the stress off of everything that’s happening right now!

Super helpful and kind!
Trustpilot 5 Stars
Super helpful and kind!

Amazing service! Don't think twice!
Trustpilot 5 Stars
Amazing service! I am so grateful and can only highly recommend them! I've been stuck abroad due to Covid and this meant I had to extend my insurance. I've contacted Outbacker a week in advance, but somehow I missed the quote. My insurance expired, which is a real headache to sort if you are already out of your country. Raquel at Outbacker's support was so helpful. She managed to get the extension reinstated for me even though my insurance has already expired! I am so soo grateful!!! Thank you so much! Choose them! They will look after you!

Strongly recommend!
Trustpilot 5 Stars
Has been so easy to claim on my insurance, no drama or issues or delays. It’s always handled very carefully and kindly. Would highly recommend!

Brilliant Tereza
Trustpilot 5 Stars
Tereza was friendly, extremely helpful and able to understand and amend my issue very quickly. It was a pleasure to speak with her on the phone this afternoon!

Great cover
Trustpilot 5 Stars
Great cover. Bit more expensive than others but you get what you pay for

Excellent customer service and an easy…
Trustpilot 5 Stars
Excellent customer service and an easy to use website that makes every simple and clear.

Great service
Trustpilot 5 Stars
Don’t usually write reviews however brilliant service with outbacker. Unfortunately had a medical claim of £400 which was dealt with efficiently and within 10 days of documents arriving was paid into my account. Just note extension is very expensive to extend on a £239 policy covering 5 months for one month extension i was quoted £124 so make sure to account for full length of trip. Will be using again!

Great value for money and good service 🙌
Trustpilot 5 Stars
Great CS experience! Quick response. Haven't had a chance to use the insurance yet but the service seems great so far. Really good value for money 🙌😃👌