We Are An Independently Rated 5 Star Insurer


We use Trustpilot, an independent review system, to ask our customers to provide feedback on our products and services. This includes their experience of the claims process, customer service and the suitability of the product for their needs.

Who Are Trustpilot?

Trustpilot is a ratings and reviews platform that provides customers with trusted, independent ratings online. Their review platform only allows for genuine customer reviews, meaning that companies utilising the Trustpilot system should not be able to manipulate the feedback of their customers. With Trustpilot, a 5 Star rating really does mean customers consider Outbacker to be a 5 Star insurer.

Our Reviews

All seemed quite straightforward to…
Trustpilot 5 Stars
All seemed quite straightforward to purchase, covered what I wanted.

Great customer service
Trustpilot 5 Stars
Susie was an extremely helpful member of staff, going out of her way to resolve the issue I had.

Mi Bombaaa
Trustpilot 5 Stars
such an easy and simple website to navigate, made the experience so much better.

Perfect for young travellers!
Trustpilot 5 Stars
Great services and at an affordable price. Everything was easy to understand and overall perfect for young travellers!

good
Trustpilot 5 Stars
it was good not needed

Spoke to a lovely lady on the phone…
Trustpilot 5 Stars
Spoke to a lovely lady on the phone helped us book our insurance quick an easy

Efficient caller and well placed advice
Trustpilot 4 Stars
Efficient caller and well placed advice

Decent
Trustpilot 5 Stars
Didn’t take long to get through to a person instead of an automated response and never on hold for long. Also really helpful with getting exactly what I needed done

Easy to extend policy and friendly…
Trustpilot 5 Stars
Easy to extend policy and friendly customer service rep

Helpful and easy process to book travel insurance
Trustpilot 5 Stars
Spoke with Muskaan today to help me with my travel insurance policy, she answered all questions I had, was professional, knowledgeable and friendly.

Great backpacker insurance on a one way ticket
Trustpilot 5 Stars
I have yet to start my trip however having a few phone calls with their advisors have made the process very simple. I am going travelling for 6 months + and purchased backpackers insurance through another company to then realise that it didn't cover you if you did not have a return flight booked. After calling Outbackers insurance they assured me I am fully covered without requiring a return flight having been booked and that I can extend it during my journey if needed. So far great experience, would reccomend.

key policy benefits

Working Holiday

Working holiday cover included as standard*

100+ Activities

Our policies all include over 100 sports and activities as standard

Medical Expenses

Medical expenses cover up to £15 million outside the UK

Return Trip to the UK

Return once for up to 14 days without invalidating your cover

OUTBACKER

BAGFINDER

More than a million checked-in bags get lost forever at airports globally.

Outbacker BagFinder can prevent this from happening to you.

Read More
Bagfinder Suitcases

Introducing the
Doctor Please! app

For minor medical issues, you can now speak to a UK GP via a video call at a time and place convenient to you.

It's cheaper and more convenient than seeing a local private doctor and in most cases, they'll be able to issue you a local prescription.

Find out more
Doctor Please! Logo

Outbacker Travel Insurance policies do not cover ANY pre-existing medical conditions.

* We include cover for some types of work and charity as standard, for other types you'll need to pay an additional premium, please click here for more information. If you include cover for manual labour please note we exclude manual work involving the lifting or carrying of heavy items in excess of 25 kgs, use of power tools or machinery, work involving the use of scaffolding or ladders, working at a height above 6m, any electrical or construction work or any form of work underground.

why outbacker

Working Holidays* and a Return Trip to the UK
Cover up to 230 Sports and Activities
Safe & Secure Online Booking
Instant Online Policy Delivery
24 Hour, 365 Days Emergency Assistance
Over £50,000 raised for Doctors Without Borders

what others say